Managed Web Hosting support

Scope of basic hosting management

• Site Migrations: Transfer of websites and projects (files, domains, databases) from third-party providers or between our internal services, provided a control panel is used.

• Infrastructure Management: Migration of an entire account between host servers within our infrastructure (e.g., for location changes or server upgrades).

• Disaster Recovery: Restoring full account backups from a specific date (subject to availability in our system or provided by the customer).

• Security Scanning: Proactive malware detection and searching for malicious content using ImunifyAV.

• cPanel Management & Consultations, specifically:

  • Managing domains and DNS records within your dashboard;
  • Provisioning and installing SSL certificates;
  • Database management (import, export, creation, and deletion of MySQL databases);
  • Email management: creation and configuration of mailboxes;
  • Email authentication setup (SPF, DKIM, DMARC);
  • Access management via FTP, SSH, and cPanel;
  • PHP environment management (version selection and parameter tuning);
  • Task automation via CRON scheduler;
  • File system management (setting permissions for files and directories);
  • Deployment of popular CMS platforms;
  • Website renaming (complimentary for up to 3 domains or incidents);
  • Performance analysis and basic troubleshooting recommendations;
  • Configuration of server-side caching modules.

Service policies & conditions

• Third-Party Interference: We reserve the right to decline managed support if the hosting environment or website code has been modified by external third-party administrators.
• End-User Policy: Managed support is provided exclusively to direct customers who do not resell our services.
• Liability: All management tasks are performed on an "as-is" basis without explicit guarantees.
• Service Discretion: In exceptional cases, we reserve the right to refuse specific technical works without providing a detailed explanation.

Extended managed tasks