Extended server management

Scope of extended server management

• Custom OS Deployment: Selection, installation, and fine-tuning of the operating system based on specific client requirements.
• Advanced Software Management: Installation and configuration of specialized software, including:
  • Virtualization platforms and clustering solutions.
  • DNS, Web, and Mail server environments.
  • High-availability GEO clusters.
  • Database management: MySQL, PostgreSQL.
  • NoSQL solutions: Redis, Cassandra, MongoDB.
• Project Migration: End-to-end migration and configuration of client projects (websites) onto a new server environment.
• Access Configuration: Comprehensive setup of email accounts, FTP, and SSH access tailored to client needs.
• User & Permission Management: Granular user access control and secure data isolation for different users.
• Managed Backup Solutions: Automated daily full backups of project data to a remote server, with data restoration performed by our team upon request.
• Proactive 24/7 Monitoring: Real-time tracking of server availability, CPU/RAM load, service performance, disk arrays, and website status.
  • Instant Response: In the event of a monitoring alert, our engineers respond within 15 minutes, 24/7, without requiring a client report.
• System Maintenance: Weekly updates of the operating system and all installed server software.
• Performance Optimization: Advanced fine-tuning of MySQL, Nginx, Apache, and other software stacks based on individual project load.
• Optimization Consulting: Technical guidance on database query optimization and server-side code efficiency.
• DDoS Mitigation: Basic assistance with DDoS protection utilizing built-in server-side tools and mitigation techniques.

Service terms & pricing

Fornex Hosting S.L. offers "Extended server management" as a premium paid service.
Rate: €450 per month per server.
Volume discounts are available for orders of 5 or more servers.

• Compatibility: This service is available exclusively for dedicated servers running Linux Ubuntu.
• Maintenance Windows: Routine server maintenance is performed during the day shift (except for emergency repairs).
• After-Hours Support: Any non-emergency maintenance or configuration work requested between 18:00 and 06:00 UTC incurs an additional charge of €40 per hour.
• Scheduling: All planned night-time management tasks must be scheduled in advance via the ticket system.